Experiences have become the focal point for many organizations. Over the past 35 years at Continental, I've watched first-hand as the client experience has evolved. 35 years ago it was a big deal to have an actual showroom with a wide selection of productions on display. Clients could literally walk in and shop, often leaving with something tangible in hand that same day. Having a showroom is really a thing of the past for us now, at least in the traditional sense. Gone are the days of those large presentation boards too!