I’m currently reading a book entitled, “The ONE Thing” by Gary Keller and Jay Papasan, which talks about identifying and implementing one thing that in turn makes everything else easier. As a HR professional, I immediately began to think about what this one thing could be from a company’s standpoint. To me, it’s pretty clear that if the associate experience you provide to your employees is a positive one, everything else comes much, much easier, whether that translates to sales, happy customers, or any number of things. In particular, I believe there are three areas where the associate experience is especially important.
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